It's a game. But your missing a detail, the hair and no Face.
You see, there is three people who have the same hair and same no Face, expect for the Conversation. Which means those characters can be connected, and how the image of someone died at a computer means, that someone got murdered or 'killed themselves '. In the Conversation, we can see the thoughts of a character, who is going to kill himself, and there was an agurment, leading to a divorce. And after 3 days, the Conversation happened, and a kidnapping of a child happened when the suicide happened.